Effective Date: 26/07/2026
Welcome to Mountains of Chocolate. These Terms and Conditions ("Terms") govern your use of our website and any purchases made through it. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.
Mountains of Chocolate ("we", "our", "us") operates this website from Australia. We specialise in premium chocolates and related products available for purchase online.
By using our website, you confirm that:
You may create an account to make shopping easier.
You are responsible for:
If you believe your account has been accessed without permission, please contact us immediately.
We reserve the right to suspend or close accounts that are used fraudulently or in breach of these Terms.
We aim to ensure all product descriptions, images, prices, and availability are accurate. However:
We reserve the right to limit quantities or discontinue products without notice.
Submitting an order does not guarantee acceptance.
We may refuse or cancel an order if:
If your order is cancelled after payment has been taken, you will receive a full refund.
All prices are shown in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
Payment must be received before your order is dispatched.
We deliver within Australia and to selected international destinations where available.
Delivery timeframes are estimates only and may vary due to circumstances beyond our control.
Risk in the products passes to you once your order has been delivered.
Our returns and refund process is governed by Australian Consumer Law.
Nothing in these Terms limits your rights under the Australian Consumer Law.
Due to the nature of food products, we may not accept returns for change of mind unless required by law. If a product arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist.
Our products may contain or come into contact with:
Please read product descriptions carefully before purchasing. If you have severe allergies, contact us before placing an order.
Gift cards, vouchers, and promotional codes:
All content on this website, including:
is owned by or licensed to Mountains of Chocolate and is protected by Australian intellectual property laws.
You may not reproduce, copy, distribute, or modify any content without our written permission.
You agree not to:
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
To the maximum extent permitted by law, Mountains of Chocolate is not liable for indirect, incidental, or consequential losses arising from your use of this website.
Nothing in these Terms excludes any rights or guarantees that cannot be excluded under Australian Consumer Law.
Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices.
We aim to keep our website available at all times but do not guarantee uninterrupted access. We may suspend the website for maintenance or updates without notice.
We may update these Terms from time to time. Changes become effective when published on this website. Continued use of the website indicates acceptance of the updated Terms.
These Terms are governed by the laws of Australia and the applicable State or Territory in which Mountains of Chocolate operates. Any disputes will be subject to the jurisdiction of the Australian courts.
If you have any questions about these Terms, please contact us using the contact details provided on our website.
Thank you for shopping with Mountains of Chocolate. We appreciate your support and hope you enjoy our products.