At Mountains of Chocolate, we take great care in preparing and packaging your order to ensure it arrives fresh, secure, and ready to enjoy.
All orders are prepared and dispatched within 1-3 business days. Please note that during peak periods-such as Easter, Christmas, and promotional events-processing times may be extended.
Shipping costs are calculated at checkout based on your location and order size.
We deliver Australia-wide via Australia Post.
Delivery timeframes are estimates only and may be subject to delays outside of our control.
As chocolate is temperature-sensitive, we take additional precautions during warmer months. This may include the use of insulated packaging and ice packs where necessary.
While every effort is made to protect your order, we cannot guarantee that products will not soften or melt in transit, particularly during periods of extreme heat.
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor its progress.
Please ensure all shipping information is accurate at the time of checkout. Mountains of Chocolate cannot accept responsibility for orders delivered to incorrect addresses provided by the customer.
If your order arrives incomplete, please contact us within 24 hours of delivery and provide photos so we can assist you promptly.
Please note that Mountains of Chocolate is not responsible for damage caused during transit, including breakages or heat-related issues once the parcel has been handed over to the courier.
If you have any questions regarding your order, please don't hesitate to get in touch. Our team is always happy to assist.